The following quotes are samples of client comments gathered by End-Point Solutions in their independent analysis of KSF Associates, Inc. clients:

 

“At first it didn’t register that we needed to go through interviews and collect feedback.  That seemed like extra baggage, but we trusted the process.  We found it was essential to collect this information in order to bring the need for change home to us hard and up front.  Otherwise, the whole point of the project would have been lost on us.  KSF uncovered cultural issues we weren’t fully aware of.
“KSF helped us create a leadership team of all management, not just those at the top.  Everyone appreciated the communications and involvement.  We took a serious look at the current ‘state of the nation’ and a revealing look toward the future.  The employees were able to see a unified management team.”

Jim Baker
President
Goodrich Turbo Machinery Products

 

“When I came on board, I found I had inherited an organization that had become self-satisfied and the rest of the world was passing them by.  They desperately needed to change.  The experience was excellent.  KSF helped me completely transform the culture of this nuclear plant.  KSF opened the door to people’s minds.  Instead of being self-satisfied, with minds closed, their process opened minds to be receptive to the thoughts we needed in order to succeed.  KSF is the best consulting firm I have found in my entire nuclear career.  We took the plant from an ‘also ran’ to one of the best performing nuclear plants in the nation.  I recommend KSF to almost every senior executive I speak with.”

John Franz
Senior Vice President, Nuclear
Duane Arnold Nuclear Plant

“KSF is unique because they develop a sense of trust and ask the right kind of questions.  They are very up-front.  They told people what they were going to do and did it without ‘naming names.’  They compiled the information they needed in a professional manner and got information from people in spite of their reluctance to provide it.
“I would tell a business associate that if you need someone to help you figure out how the management team can work together and build a better culture, KSF would be your company.  They are strong at dealing with people.  They build trust and are very effective.  No other organization comes to mind that does this type of work as well as KSF.  They are genuinely interested in helping us improve our business for the long term.”  Our company was very successful for years, and then business tailed off.  We engaged KSF and this year and last year our results have been spectacular.  We have been the highest producing company in the Wrigley family.

A.G. Atwater
President
Amurol Confections-A Wrigley owned Company

 

“I felt like I was buying someone who knew how to do what we needed done.  I also felt that if the company was left to its own devices, we would not have devoted the time and would not have done it.  KSF facilitated and expedited the process.  They said ‘We will do culture change come hell or high water.’  They drove us to change.
“We now have a culture based on wide-open communications, no unilateral decision making, and no lack of accountability.  There is accountability throughout the organization.  We had empire building, but now there are no silos.
“What I received was a well-established culture that is still there.  KSF took us from kindergarten to college by pushing and helping us focus.  I want to stress the company still uses the same vocabulary that KSF imparted, even when dealing with other consulting firms.”

John Gillis
President
NEPCO (Now called SNC Lavalin Thermal Power)

 

“When we engaged KSF, we were entering the most dramatic transformation period the plant had ever gone through.  I would tell someone else that if you believe you need to make a fundamental change, then you need to understand the change.  KSF has an uncanny ability to help companies understand complex cultural and strategic change.”

John Bracken
Director of Plant Operations
John Deere Foundry

 

“We were stuck.  I was in charge of a senior team that was half GE and half Lunar.  This cultural split held true across the company.  We hired KSF to untangle the senior team and help us design and drive an organization that took the best of both cultures and created an ideal third culture.  We were under extraordinary world-wide performance expectations.  KSF helped us do the impossible.  We did it without hurting individuals.  We exceeded performance expectations so dramatically that we received top recognition from GE Medical Division.”

Terri Bresenham
General Manager
GE Lunar