"We must do more with less."
"Everyone must be involved in
continuously rethinking what we do and how we do it."
"Flexibility and agility are the keys to competitiveness."
"Each employee must feel personal accountability for results."
—Samples of popular phrases heard in board rooms and executive
suites.
They sound profound, but companies are discovering that these ideas
are easier to talk about than achieve.
Why? Because the vision and strategy is not clear and existing
operating culture gets in the way.
"Senior management of the organization must fully understand the
dynamics of change and the critical role they play in forming and
sustaining an effective process for continuous adaptation.
In their leadership role, they must first define the strategic and
cultural agenda and then lead the organization proactively toward
the future rather than reactively away from the past."
James J. Healy
Vice President
KSF Associates
"Increasing
organizational accountability by aligning strategic, cultural, and
personal agendas.”
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Objectives:
Equip your leaders with a process for...
A Custom
Designed Process
Seven phases will be considered as KSF Associates, Inc.
custom designs
a Proactive Organizational Change
™ process
that best meets
the unique needs of your organization.
"understanding and committing to the Proactive Organizational
Change™ process"
•
Does Senior Management believe strategic and cultural change is
necessary?
• Where is the organization in the change process today?
• Will Senior Management commit to leading the change?
• What is a reasonable timetable and scope for strategic and
cultural change?
• What is the leadership role of Senior Management?
Methodology: KSF Associates, Inc. and the organization’s Senior
Managers will meet to determine if and when a change process should be
implemented, the scope and timing of the process, and the expectations
of both management and the KSF consultants. This step may involve a
team development process at the Senior Management team level.
"discovering
current perceptions and attitudes"
• What do employees believe about
how we do things around here?
• What do employees believe about
how decisions are made?
• What do employees feel is
expected of them?
• What level of empowerment do
employees believe currently exists?
• What level of teamwork do
employees believe exists?
• What would employees focus on
if they were CEO for the next year?
Methodology: Using the GRID™
process (Grass-Roots Issue Diagnosis), KSF Associates, Inc. employs a
combination of interviews, focus groups and written surveys to
determine the behaviors and thinking that are currently driving the
organization. Employees are given an opportunity to express their
views and concerns confidentially. KSF delivers a written and
verbal report of its summary findings to Senior Management along with
specific recommendations for proceeding with the change process.
"building
and aligning a strategic and cultural plan"
• Involving management in a
highly interactive process that describes their vision of a focused,
productive, and effective organization.
• Creating a 'living and breathing' document that serves as a
framework for the alignment of strategic, cultural, and personal goals
at all levels of the organization.
Methodology: KSF Associates, Inc.
will use the Spoke & Wheel Planning Method™ to facilitate a series of
exercises leading to the creation of an actionable, measurable, and
pragmatic plan. The end product is a working document that
clearly articulates and aligns the organization's strategic and
cultural agendas. The plan and methodology drive accountability
throughout the organization by providing clear priorities and a
framework for aligning personal and corporate agendas.
"giving
employees an opportunity to share in and take ownership of the vision"
• Sharing the Spoke & Wheel
Planning Method™ with all employees.
• Creating employee buy-in and ownership of the desired outcomes.
Methodology: Managers, working in
teams share the expanded vision with all employees. Through a
series of exercises, employees are given an opportunity to provide
input to the process before the vision document is finalized.
"helping
leaders understand the power of organizational alignment"
•
Teaching leaders, at
all levels, how to create and reinforce the culture through coaching.
• Assuring all formal and
informal systems support the strategic and cultural vision.
• Creating shared
accountability for congruency and results.
Methodology: All managers and
supervisors participate in a "Management and Leadership Development
Program" specifically designed to help them develop the skills
necessary to implement the strategies and culture defined in the vision
document. KSF Associates, Inc. custom designs the program to
address the specific elements of the organization's vision.
"helping
employees succeed in the changing organization"
• Teaching employees to take
personal responsibility for results (self-management).
• Teaching employees how to be effective team members
(interpersonal-management).
• Teaching employees the "tools"
of effective team participation (decision-making and problem-solving
techniques).
Methodology: All employees
participate in a personal development program which emphasizes personal
accountability and participation in the change. They will learn
what it means to be "proactive" vs. "reactive." They will learn
the technical and interpersonal skills of team participation.
"making
strategic and cultural evolution a part of the organization"
•
Making the Spoke &
Wheel Planning Method™ a part of an ongoing business planning process.
• Designing and
implementing strategies to keep the change process alive.
• Measuring the progress of
the strategic and cultural objectives.
• Assuring accountability for
managing change.
Methodology: Management, assisted
by KSF Associates, Inc., will develop a series of strategies to be
carried out in sequence. The series of strategies will keep
managers active in, and accountable for, the evolution of a planning
and implementation process that meets the changing needs of the
organization and its customers.
